Here is the current "known issues" announcement from AionOnline. Please check through these before making new threads about issues you are having and please remember that your issues and concerns are being relayed and dealt with. If you're having an issue, please do your best to explain it as clearly as you can. We don't need to be yelling at our community contacts when all they can do is relay your issues to the teams who are trying to keep everything going. :)

 

Many of the problems you're seeing may be due to traffic jams. While I know many of you want to grab names as soon as you can, I suggest returning in a bit when things are settling down. Try to reboot, make sure to patch the Launcher and to patch Aion.

"Cannot connect to Authentication server"

 

Check your Aion icon or launcher path for any added parameters. The error would indicate that you are trying to connect to the wrong server, usually a result from manually editing your game files or shortcuts (adding parameters etc.). If you verify that no custom edits have been made in any of your files, please contact Tech Support and give them all the data you can (Your location, ISP, patch version, etc.) in order for us to find common denominators for those who experience the problem.
 

Two things could be causing this:
* Something is preventing you from connecting to the patch server, or the correct patch server
* The servers are overburdened by all too much traffic

If you can rule out that a firewall is the cause, please contact Tech Support and give them all the data you can (Your location, ISP, patch version, etc.) in order for us to find common denominators for those who experience the problem.

Some users are able to get around this problem by replacing the patch server IP with a different one. I cannot recommend this solution as it's a temporary fix that may come back to haunt you in the future. If you do make changes to your client, always make sure that there's a way for you to undo them.

Error #1024

This has been resolved. Patch the Launcher (full restart) and patch the Aion client.

Aion not in game list

This has been resolved. Patch the Launcher (full restart).

"You cannot run any more clients"

Known issue that seems to have come back - we're investigating.
Fixed after server restart.

Race Balancing

Race balancing is a feature that we need to have in order to keep the game enjoyable. If we let one side grow too large, the game's simply not going to offer the type of challenge we intend for it to. The Balaur will be in there to help balance it out, but we need to prevent too drastic differences. Keep in mind that you may be able to create a character of your selected race later when the two sides have balanced out.

Server full / Cannot create more characters

We need to balance the population out even between our servers. While some empty are full to the bursting, others aren't as filled up. We need to promote characters on these servers in order to reduce latency risks and overcrowding. Limits will be increased once we see that server populations balance out. This is not static / final.

"The Client's regional code is not compatible with the game server"

You are trying to connect to North American servers with a European client, or vice versa. Check your Launcher locale settings to make sure you're connecting to the right region.

Login / Password mismatch

Make sure to update your Aion game password in the NCsoft user controls, logging in at ncsoft.com/en/ Best MMORPGs and Online RPG Games by NCsoft and make sure to apply your Preorder key.